Privacy
Policy

We collect personal information that you voluntarily provide to us when you register for services, schedule appointments, complete intake forms, or communicate with our clinical team. The information we may collect includes:

• Full name, contact number, email address, and residential details
• Medical history, current medications, known allergies, and presenting complaints
• Constitutional information relevant to Mizaj (Constitutional Temperament) assessment (age, lifestyle, occupation, dietary habits)
• Any additional health information you choose to share during consultations

We collect only information that is necessary for providing quality, personalized healthcare. You will never be asked for information that is irrelevant to your care.

The information we collect is used primarily to provide you with personalized Eastern Medicine healthcare services. Specific uses include:

• Scheduling and managing your appointments and follow-ups
• Maintaining and updating your medical records accurately
• Communicating with you about your treatment plan, prescriptions, and progress
• Ensuring continuity of care across multiple visits
• Administrative purposes including billing, compliance, and audit requirements

We do not use your personal information for marketing, advertising, or any commercial purpose unrelated to your direct healthcare. Your data serves your care — nothing else.

We implement a range of security measures to ensure the safety and integrity of your personal and medical information:

• Encryption: Sensitive data is encrypted during transmission and at rest to prevent unauthorized access.
• Access Controls: Strict access controls limit who can view your records — only those directly involved in your care or clinic administration have authorized access.
• Regular Audits: Our data protection practices are reviewed and audited periodically to identify and address any vulnerabilities.
• Staff Training: All personnel handling patient data are trained in confidentiality obligations and data security protocols.

Your personal information will not be shared with third parties without your explicit consent, except in the following circumstances:

• Legal Obligation: Where disclosure is required by applicable Pakistani law, court order, or regulatory authority.
• Coordinated Care: Where sharing is necessary with other healthcare providers directly involved in your treatment — for example, when we refer you to a specialist or coordinate with your allopathic physician.
• Billing: Sharing limited information with insurance companies or payment processors solely for billing and reimbursement purposes, where applicable.

In all cases of permissible disclosure, only the minimum necessary information is shared. We will not sell, rent, or otherwise commercially exploit your personal data.

As a patient of Pakistan Clinicem, you have the following rights regarding your personal data:

• Right of Access: You may request access to the personal information we hold about you at any time.
• Right to Correction: You may request that any inaccurate or incomplete information in your records be corrected promptly.
• Right to Restriction: You may request restrictions on certain uses or sharing of your personal data, where such restriction is clinically appropriate.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time — though this may affect our ability to provide certain services.
• Right to Erasure: Subject to legal and clinical retention obligations, you may request deletion of your personal information from our records.

To exercise any of these rights, contact us at link.pcem@gmail.com.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website usage patterns. Cookies help us understand how visitors interact with our site so we can improve content and navigation.

• Essential Cookies: Required for basic site functionality — cannot be disabled without impacting site performance.
• Analytics Cookies: Help us understand site traffic and usage patterns (e.g., Google Analytics). No personally identifiable information is collected through these.
• Your Control: You may accept or decline cookies through your browser settings at any time. Declining certain cookies may limit some website functionality.

We do not use cookies for advertising, profiling, or any commercial tracking purpose.

Our services are not intended for individuals under the age of 13 years without verified parental or guardian consent. We do not knowingly collect personal data from children under 13 without such consent.

If we become aware that personal data has been collected from a child under 13 without appropriate parental consent, we will take prompt steps to remove that information from our records.

Parents or guardians who believe their child's information may have been collected without consent are encouraged to contact us immediately at link.pcem@gmail.com so we can address the matter without delay.

We may update this Privacy Policy periodically to reflect:

• Changes in our clinical practices or data handling procedures
• Updates to applicable laws and regulatory requirements in Pakistan
• Improvements to our data security infrastructure
• Feedback from patients or advisors on clarity and completeness

Any material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how your information has been handled, please contact us through any of the following:

• Email: link.pcem@gmail.com
• Phone: 0327 – 3385218
• In Person: 55-C iHealth, Commercial Area "A", Phase-II DHA Karachi

We are committed to responding to all privacy-related enquiries within 5 working days. If your matter is urgent — particularly if it relates to a potential data breach or unauthorized access — please call us directly.

By using our services, registering for an appointment, or visiting our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

If you do not agree with any provision of this policy, we respectfully ask that you refrain from submitting personal information through our website or clinic registration processes, and contact us directly to discuss your concerns before engaging our services.

This Privacy Policy is effective from the date of Pakistan Clinicem's founding in 2021 and remains in force until superseded by an updated version published on this page.